Frequently Asked Questions
Getting started
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Yes, the studio in Glasgow city centre is open by appointment only.
In-person and Zoom appointments are typically available Tuesday - Saturday until 6pm, please get in touch to book yours.
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Start with the Ring Sizing Guide, and get in touch if you need any advice!
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Beginning with a budget in mind means we can source the best options to suit your dream ring.
Custom projects start from £1000, with a recommended minimum budget of £2500 for bespoke engagement rings.
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Payment is made in two parts, by card or PayPal.
The initial 50% deposit is due within 2 days of your viewing appointment to secure your chosen focal stone and proceed to the detailed design & production stage.
The final 50% is due upon completion, prior to collection or delivery of your jewellery.
Payment can be made by card or PayPal.
“Do not worry if you do not have a clear idea of what you are looking for - Megan's guidance is amazing and she will definitely be able to help you narrow down your thoughts and create something special!”
Andy & Cara
Delivery
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Bespoke pieces typically take 8-12 weeks to create.
To give yourself plenty of time to explore design options and make decisions, reach out between 3-6 months in advance of the proposal date you have in mind.
It can sometimes be possible to arrange an expedited service - please get in touch for more details.
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You’re welcome to collect your finished piece from the studio in Glasgow city centre, or arrange delivery.
Delivery is fully insured and made by Royal Mail Special Delivery Guaranteed by 1pm.
International delivery is available upon request, please get in touch for more details.
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Yes, all Saint Teneu jewellery is offered with a 12 month warranty on workmanship.
This warranty does not apply to deliberate or accidental damage, normal wear and tear, or damage caused by third-party alterations.
Jewellery should be inspected at least every 12 months, with repairs undertaken as recommended.
It’s also recommended that jewellery be added to an insurance policy, to protect against loss, damage or theft.
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Yes, it’s possible upon request to provide a valuation prior to dispatch.
It is recommended that your documentation is kept up to date by a Registered Valuer - you can find your local valuer here.
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Yes, it’s worth considering insurance for your fine jewellery. Consider extending your existing home contents policy, or taking out a standalone policy through a specialist such as T H March.
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Yes - clean your jewellery regularly at home using warm soapy water and a soft toothbrush, and check that the gemstones are secure.
Protect your jewellery from chemicals (eg. while cleaning or swimming), and from pressure (eg. while exercising or sleeping).
Get in touch to book an appointment for cleaning & polishing along with an annual prong check - it would be lovely to see you at the studio!
“Best experience ever! Megan helped me create the exact engagement ring I was after despite me not really knowing what I wanted. It was a really fun and relaxed process from start to finish.”
David & Kirsty
Does Saint Teneu..
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Yes. It’s possible to design your piece remotely, thanks to Zoom consultations and high resolution pictures & videos throughout the design process.
Fully insured international shipping is available. Please allow plenty of extra time to allow your parcel to cross borders, and note that any duties, taxes & handling fees are your responsibility.
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Yes. It’s often possible to work with your own materials, whether they are from heirloom pieces of jewellery or gemstones from your own collection - in either case, projects start from £1000.
Gemstones must be inspected in person prior to quotation, and a valuation is required for natural diamonds over 0.5ct.
Remodelling carries the risk of damage, and no liability is accepted. In case of breakage, it is possible to source & quote for an alternative gemstone should you wish to replace.
Unused metal will be returned to you, or in some cases can be used in a new piece of jewellery or exchanged for its scrap value.
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On Saint Teneu jewellery, yes! Unfortunately not on jewellery created elsewhere.
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Yes! Gold & platinum, simple or detailed, personalised with engraving - the choice is yours. Whether your engagement ring is from Saint Teneu or elsewhere, it’s possible to create a 3D model of both rings in your set to ensure a perfect fit between them.
“Megan was a complete joy to work with, she was quick to respond to any queries or questions I had, and additionally my partner had when we went in for the complementary resizing.
If like me, you do not know where to start when it comes to selecting a ring, I would highly recommend you get in touch with Megan to discuss your ideas.”
Stephen & Teresa